Virtual coin gaming NV is here referred to as futgoles.com, www.futgoles.com”, “We”, “Us”, “Our”, “Management”, “Site” and the Player and registered Account Holder shall be referred to as “You”, “Yours”, “Customer” or “The Player”.“Games”, “the Game”, “Game”, “Service”, “The Services” refers to any services offered by the Website(s) and/or App(s).
futgoles.com reserves the right to change and modify these Terms and Conditions for any reasons that shall arise. Whenever any changes to these Terms and Conditions are made, we will notify you prior to new changes coming into effect. If you do not agree to the updated Terms and Conditions you must stop using the Website(s) and/or App(s).
These Terms and Conditions may be published in other languages and will contain the same corresponding content. This is done to help players and solely for informational purposes. The English version is the legal basis of the relationship between futgoles.com and the Customer. In the case of any difference between the English version and the non-English version, the English version shall abound at all times.
We realize that for few customers gambling might become a serious problem and for such customers we offer self-exclusion option for a period from six months up to five years as per customer's request. If you require to self-exclude, please contact us via your registered email address to email@example.com, form can be found at futgoles.com specifying the period you wish to be self-excluded for. Kindly note, that only upon clear 'self-exclusion' request will your account be suspended as per the agreed time. Otherwise all accounts are in status 'closed' and can be reopened any time upon customer's request.
You may open only one account. If you open an other account futgoles.com may void all bets made from this duplicate account. You declare that you are 18 years of age; it is your duty to know whether online gambling is allowed in your country of residence. It is strictly forbidden and is a criminal offence to gamble while being under age. You shall use your account only on your own behalf. You may use the games and services offered by futgoles.com strictly for recreational and enjoyment purposes.
You are aware whether online gaming is legal in the country from which you are accessing Website(s) and App(s).
As a Customer of futgoles.com you are held responsible to provide correct personal details like but not limited to address, e-mail are completely true and up due date and if there would be changes to these details you would inform futgoles.com immediately. If it should become clear to futgoles.com that the information provided is not correct we retain the right to block the player’s account and confiscate all the funds on the account therein.
You are allowed to use games and services of futgoles.com with funds that have no illegal origination. futgoles.com reserves the right to ban a Customer and confiscate all the funds on the account if it is reasonably suspected that there has been an engagement in fraudulent activities which include, but are not limited to: submission of personal data or documents that are counterfeited, stolen or otherwise misappropriated, use of stolen payment methods or account numbers, collusion and chip dumping.
The Customer is responsible for any reporting with their corresponding tax and or/fees which might be charged on winnings from engaging in games and/or services of futgoles.com .
The Customer acknowledges that only credit cards and financial instruments that are issued legally by legal institutions can be used for deposits and withdrawals in Website(s) and App(s).
The Customer understands that when engaging in games and services offered by futgoles.com there is a risk of losing funds. If you shall not accept this, we strongly advise not to use Website(s) and App(s) further.
The Customer will use the Website(s) and App(s) only for personal, recreational use in accordance with Terms and Conditions set out by futgoles.com and all laws, rules and regulations of the applicable regulatory body.
The Customer acknowledges that communication with employees of futgoles.com should be conducted in a formal and kind fashion. Any abusive behavior towards the employees of futgoles.com will not be tolerated and futgoles.com reserves the right to terminate the relationship with the Customer under circumstances deemed appropriate by futgoles.com .
The Customer has to open an account for personal use at futgoles.com to be able to participate in games and services offered by futgoles.com .
The Customer is aware that only one account in all cases is allowed per person, per household, per address, per shared computer and per shared IP address. Creation of the account is solely for personal use no principal activity in behalf of someone else is allowed at futgoles.com . If the Customer notices that multiple accounts have been created, it is the Customer’s responsibility to immediately inform futgoles.com about it. futgoles.com reserves the right to decide if multiple accounts have been registered, opened or created with no misconduct and is a result of an error. If futgoles.com should have reasonable grounds to believe any fraud has been committed or transacted, we reserve the right to block the account and confiscate any funds therein. Bonus abuse is treated as ‘fraud’ in these Terms and Conditions of futgoles.com . Bonus abuse includes, but is not limited to, opening of multiple accounts in order to take advantage of additional benefits or bonuses of futgoles.com . Behaviour like this is not tolerated at futgoles.com and will be appropriately reacted upon.
The Customer has to fill out a registration form in order to open an account at futgoles.com. The Customer ensures that the information provided is correct, complete and up to date. futgoles.com conducts verification procedures on its Customers. Hereby we inform you that if futgoles.com shall suspect that any of the information is misleading, false or compromised in any way we reserve the right to impose restrictions to your account. It is the Customer’s responsibility to update the information via “My Details” tab if such information changes.
As a part of registration at futgoles.com information like but not limited to password and mobile phone number have to be provided. No one at futgoles.com will ever ask the password of the Customer’s account. It is the sole responsibility of the Customer to keep the password of the account safe and secure. futgoles.com is not responsible for any misuse of Customers account intentional or accidental if the login details have been disclosed with any third parties.
futgoles.com reserves the right at any time to perform security checks on Customers account where the following documents might be requested but not limited to (a) identity of the Customer (b) proof of address (c) statement of payment method used and any information provided to futgoles.com by the Customer. futgoles.com reserves the right to limit the Customer’s account during the verification and/or investigation process.
futgoles.com reserves the right to close, refuse and ban an account at its sole foresight without any description of the reasons whatsoever.
The Customer has the right to close and/or suspend the player’s account at futgoles.com at any time by contacting customer support by e-mail, chat or phone. Any funds located in the account will be available for withdrawal. The closure of Customers account does not allow the Customer to make a new account. If the Customer pleases to renew the contractual relationship with futgoles.com the closed account has to be reopened by informing customer support via e-mail, chat or phone. If the Customer’s account has been closed due to any form of exclusion from gambling the account has to stay closed for the amount of time it has been excluded. Any additional accounts made are bound by terms laid out in these Terms and Conditions.
All communication between futgoles.com and the Customer will be stored for an amount of time futgoles.com considers appropriate.
In order to participate in games and services of futgoles.com the Customer has to make a minimum deposit. A minimum and a maximum deposit amounts have been set and can be further looked into under the “Payment methods” section. The Customer can make a deposit at any point in time by using a debit card, e-wallet, prepaid card and/or voucher and through a direct bank transfer. futgoles.com does not accept cash cheques. futgoles.com reserves the right to not accept certain currencies and/or payment methods due to reasons that shall be kept uninformed.
The Customer agrees that by depositing funds in the player’s account the purpose is to use them to (a) participate in games and services offered by futgoles.com (b) to settle any fees, charges or penalties that might incur in connection to these games and services. futgoles.com charges deposit fees depending on the payment method chosen. Deposit fees are visible during the deposit process and can be further explored via “Payment methods” section.
The Deposited funds will be available in the Customer’s account after the confirmation of the deposit. The confirmation of deposit may take a varying amount of time. It is the role of futgoles.com to make sure funds are available to participate in games and services as fast as possible. futgoles.com takes no responsibility for the time it might take to verify the transaction.
futgoles.com reserves the right to perform security checks before and/or after deposits.
If futgoles.com mistakenly credits your account with winnings that do not belong to you or do not originate from your own play or usage of services offered by futgoles.com the amount credited belongs and is property of futgoles.com . futgoles.com reserves the right to immediately void any transactions and/or withdrawals made with these funds. If the Customer would withdraw funds like these before futgoles.com becomes aware of the error, the mistakenly paid out amount would constitute as debt owed by the Customer to futgoles.com . In the event of incorrect winnings paid out to the Customer, it is Customer’s responsibility to immediately contact support of futgoles.com by email, phone or chat.
The Customer shall only use payment methods that are issued lawfully and belong to the Customer.
The minimum deposit at futgoles.com is EUR (1).
futgoles.com reserves the right to pay any requested withdrawal via direct bank transfer if any suspicions of fraud and/or misconduct have been spotted when depositing funds at futgoles.com and/or engaging in games and services offered by futgoles.com .
The Customer of futgoles.com can choose to have the players accounts currency denominated in Euro (EUR) or in Dollars (USD). Winnings are paid out in the currency player’s account is in. A change of the currency of the account is not possible.
futgoles.com suspects that the Customer has deposited funds in the player account to take advantage of exchange fluctuations and/or other incentives where funds are not used for their purpose, namely, engaging in games and services of futgoles.com , futgoles.com reserves the right to impose limitations and fees upon withdrawals and on the Player’s Account in general. futgoles.com reserves the right to impose minimum wagering requirements for the sums deposited before a withdrawal can be made.
If futgoles.com suspects that funds deposited in the player’s account are not meant to participate in games and services offered by futgoles.com , futgoles.com reserves the right to freeze the account and report this to relevant authorities.
futgoles.com is not a financial institution and does not grant credits to its customers and the Customer can not expect any interest on funds available in the account.
If futgoles.com receives a chargeback request in relation to the funds deposited to the account, futgoles.com reserves the right to block the player’s account without further disclosing any information. A security check by futgoles.com shall be imposed to verify the intentions, account holder and preferred method of payment. Additional fees and charges might be applied from futgoles.com to process this transaction.
All withdrawal possibilities are clearly stated and shown in Website(s) and App(s).
Withdrawals are possible via bank transfer or to the last method used on the last deposit. Withdrawals shall be made only in the name of and to the registered account holder. Funds marked as “Bonus Money”, “Casino bonuses” can not be withdrawn. This also applies for funds that are miscarried in any transaction, aborted or stuck funds from games.
Placing a bet from a jurisdiction in which you are located might be illegal. It is the sole responsibility of the Customer to not place a bet in circumstances like these.
An additional security check will be initiated after a single withdrawal that exceed EUR 1000 or cumulative withdrawals with a sum over EUR 2000. futgoles.com reserves the rights to exercise security checks like these in the cases of lower pay outs. Verifications might require but are not limited to, copies of a player’s ID (passport, national ID card, driving license), proof of address, and/or copies of credit cards/debit cards, e-wallet and bank statements when applicable.
All transactions are monitored by the security team of futgoles.com . Money laundering prevention is one of the top priorities of the futgoles.com security department. futgoles.com shall report any suspicious transaction to a relevant authority. futgoles.com reserves the right to suspend, block or close an account of a Customer confiscating any funds therein if it is requested to do so in accordance with applicable law to prevent money laundering.
futgoles.com may charge fees for processing withdrawals and this information will be clearly laid out to the Customer during the withdrawal process.
If the Customer has not reached a minimum threshold of turnover that is equal to the deposited amount futgoles.com reserves the right to charge a fee that would be 10% of the requested withdrawal amount. The fee will be shown in the withdrawal process and will be instantly deducted after the withdrawal will be approved.Bonuses
futgoles.com reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by futgoles.com under regular circumstances.
Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. futgoles.com has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 30 times the amount of bonus and the real money sum contributing to the bonus figure.
Bonuses can be received once per person (Customer), per household, per address, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
During play with an active bonus won money is divided evenly between the real money part and the bonus money part. For example you have deposited EUR 100 and received a first deposit bonus of 100% for EUR 100 bonus money. Your balance is now EUR 200. If you win EUR 100, these EUR 100 will be split as EUR 50 real money and EUR 50 of bonus where wagering requirements apply.
The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. futgoles.com reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services of futgoles.com .
futgoles.com reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
Idle and inactive accounts
futgoles.com considers a Customer’s account idle when there has been no activity from the Customer for six (6) months that has real money balance. After an account has been flagged idle futgoles.com reserves the right to charge maintenance fee of the account amounting EUR 20 a month.
futgoles.com charges maintenance fees on idle accounts automatically. Each time a fee is collected from the Customer’s account an email stating this occurrence will be sent out to the Customer’s email address.
The Customer acknowledges that futgoles.com collects small piece of data from the browser in use to enter Website(s) and/or App(s) called “cookies” and/or “cookie”. Personal information of each customer is strictly confidential and will be used only when necessary. The information shall be used for but no limited to: bonus offers, promotional SMS and phone calls, marketing emails. Any Customer account with or without funds would receive such information.
Exceptional circumstances/aborted games
futgoles.com reserves the right to cancel bets and grant refunds to players if unexpected issues or events outside the direct control of futgoles.com such as but not limited to: technical problems at third party service and/or game providers, internet connection problems of the Customer, hardware, software and/or equipment of the Customer. futgoles.com takes no liability for any failure which it cannot control.
futgoles.com has the right to void large bets that are being used to take advantage of the offerings and/or services.
If a bet or service is stuck in between, for example a loss while playing roulette a refund can be requested by contacting customer support. A refund will be credited to the account of Customer no longer than 48hrs after the decision has been made.
If a bonus has been made and credited to the customer that is regarded as faulty and/or incorrect, futgoles.com has the right to make alterations to the bonus or balance of Customer to alter the mistake. If a bet, game and/or service contains a bug and/or any inaccuracy that shall not be there futgoles.com has the right to make alterations to the bonus or balance of Customer to alter the mistake.
futgoles.com shall accept no liability for any downtime, server disruptions or any unexpected disturbances to game play and/or service consumption. Further, futgoles.com should not take responsibility for any connection disturbances, delays or any other operational obstacles that may result in a partial or complete inaccessibility of Website(s) or App(s) and their respective content. Refunds are paid on an individual basis upon a positive decision from the management.
futgoles.com strives to have its Website(s) and App(s) to be available for use twenty-four hours a day, however futgoles.com shall accept no liability if its Website(s) and/or App(s) are unavailable for any period of time. futgoles.com reserves the right to alter the content of available games and/or services on Website(s) and App(s), carry out maintenance work, update the system or any other technical and/or software alterations and/or updates necessary upon the discretion of management.
futgoles.com expects that any Customer will not abuse any errors on Website(s) and/or App(s). It is expected that a Customer that has become aware of an incompleteness on the Website(s) and/or App(s) should refrain from taking any advantage thereof and inform customer support about it immediately. A Customer that has taken advantage of errors and has failed to inform customer support in reasonable time may be held liable and futgoles.com has the right to claim compensation that has incurred from breaching this provision.
Customer experience is essential to futgoles.com and we understand that there are numerous matters of Customers that should be dealt with accordingly. On occasions of uncertainties, general questions and complaints of any kind the visitors and customers of futgoles.com can contact us via various channels listed below:
Live chat: see the section “Contact Us” or click on the chat icon via Help Panel
When contacting the customer support of futgoles.com it is expected that the Customer will not
– Use sexually offensive statements
– Use statements that directly or indirectly incites hatred
– Abuse, harass or influence customer support in a way that causes distress, inconvenience and insecurity to agents of futgoles.com
futgoles.com does not tolerate abusive communication and players accounts of Customers flagged as abusive will be banned, deleted, inactivated or dealt with in any way that stops their usage of Website(s) and/or App(s) of futgoles.com . Any funds on the account are subject to be confiscated by futgoles.com .
futgoles.com acknowledges that misunderstandings and/or bad experiences might occur from time to time and Customers are more than welcome to contact customer support in case they happen. Also, firstname.lastname@example.org, in case a player wishes to dispute a complaint.
When filing a complaint the Customer should address the issue clearly, describe it as detailed as possible and leave identity credentials for our team to be able to process the complaint in a timely fashion. The Customer service of futgoles.com accepts claims only in English and Russian, any claims and/or requests in other languages will be disregarded and not addressed.
Any claim regarding any transaction must be made within three months after the transaction, payment and/or settlement took place/should have take place; otherwise futgoles.com reserves the right not to acknowledge the claim. Once a claim is received and accepted by futgoles.com it will be dealt with accordingly. The decision of futgoles.com will be made known to the Customer by email, sms or phone. The decision made by futgoles.com is final.
Intellectual property rights
futgoles.com is the sole owner of the trademark “futgoles.com ” and the “futgoles.com ” logo. Any illegal use of the “futgoles.com ” trademark or “futgoles.com” logo may result in legal action.
futgoles.com is our resource locator and no unauthorised use may be contrived of this URL on any other site and/or digital platform without a written permission from futgoles.com . Links to futgoles.com can only be included in any other site after a written permission from futgoles.com.
futgoles.com is the licensee of the rights to the technology, software and business systems used within the Site.
The contents and structure of futgoles.com is subject to copyright, it includes text, code, graphics, files, links and it belong to futgoles.com . The content of futgoles.com can not be blueprinted, duplicated or reproduced in any way without a written agreement between the user/benefitor and futgoles.com. The registration of the Customer does not grant any rights to the intellectual property of futgoles.com.
Limitation of liability
The Customer enters the games and/or uses the services of futgoles.com at Customers own sole option, risk and discretion. The games, services, Website(s) and App(s) are provided without any warranty, whether express or implied.
Without prejudice to the generality of the preceding provision, the Operators, its respective directors, employees, partners, service providers, agents, affiliated entities:
– do not warrant that the software of the Website(s) and/or App(s) is/are fit for their purpose;
– do not warrant that the software, Website(s) and App(s) are free from errors,
– do not warrant that the games, services, Website(s) and App(s) will be accessible at all times without any lags and/or interruptions,
– shall not be liable for negligence, loss, damage, expenses, direct, indirect, special, incidental or otherwise emerge in relation to the Customer’s use of Website(s) or App(s) or participation in games and/or services of futgoles.com .
The Customer agree to hold no liability upon Operators, their directors, partners, agents, affiliated entities, employees, services providers for any expense, negligence, loss, damage, claims and liabilities caused that may derive in relation of Customers usage of Website(s) or App(s) or participation in games and/or services of futgoles.com .
Breaches, penalties and termination
If the Customer breaches any provision of these Terms and Conditions or if futgoles.com has reasonable ground to presume that the Customer has breached them, futgoles.com reserves the right to close, restrict the usage, to not open a player’s account and withhold any funds thereof.
The decision of futgoles.com is final, whether it is a breach of Terms of Conditions or any misbehaviour that results in players account suspension, limitation or permanent restriction to participate in our Website(s) and/or App(s).
If any provision of these Terms and Conditions are determined to be illegal, unlawful or unenforceable, such provision shall be detached from these Terms and Conditions and all other provisions shall remain effective unaffected by such detachment.
futgoles.com reserves the right to assign or otherwise lawfully transfer this agreement. The Customer however, shall not assign or otherwise transfer this agreement.
These Terms and Conditions establish the entire perception between the Customer and futgoles.com with respect to the use of Website(s) and App(s) and, save in case of fraud, they shall overrule any prior communications, outlines and covenants, whether electronic, written or oral, between the Customer and futgoles.com with respect to Website(s) and/or App(s).
The Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands Antilles and the Customer acknowledges, for the benefit of futgoles.com , to the exclusive jurisdiction of the courts of the Netherlands Antilles to settle any disputes (including claims of set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by the Terms and Conditions or otherwise arising from the Terms and Conditions of futgoles.com .
We realize that for few customers gambling might become a serious problem and for such customers we offer self-exclusion option for a period of six month up to five years as per customer's request. If you require to self-exclude, please contact us via your registered email address to email@example.com
specifiying the period you wish to be self-excluded for. Kindly note, that only upon clear 'self-exclusion' request will your account be suspended as per the agreed time. Otherwise all accounts are in status 'closed' and can be reopened any time upon customer's request. For further help and information on problem gambling, please visit http://www.responsiblegambling.org
All fut coins won on the site do not represent cash and must not
be traded for cash, FUT coins won must be used only on the FIFA Ultimate team game. Anyone found to be attempting to sell their coins won on FutGalaxy is liable to have their account banned.